The continuing saga of Customer Service without the ‘Service’

The Hertz rental car storefront in Edmond

Editor’s note:  I’m pleased to reveal that we received a complete refund from Hertz on July 13, approximately three weeks after the fiasco described below occurred at the Edmond pickup location.  I spoke to Hertz customer service on June 27 and was promised the refund, but it didn’t happen until I posted a link to this article on Twitter (now X) and tagged Hertz. The company reached out via direct message about a week ago, and the refund showed up in our account today. Thank you, Hertz!

When my wife and I planned a 3-day getaway in Santa Fe recently, we debated whether to put the miles on our vehicle or rent a car. It’s approximately 550 miles one way from OKC to Santa Fe, NM.

Ultimately, we decided to rent a car and landed on Hertz because it has the reputation of being the nation’s No. 1 car rental company and because it has an Edmond storefront pickup location.

So, I went online, joined the Hertz ‘Gold Club’ and reserved a car with a $286 deposit for June 27 pickup at the Edmond location. We were promised a full-size SUV that would be a Chevy Blazer or something similar.

You know where this is headed.

We showed up the at Hertz Edmond location about 10:45 on the morning of Saturday the 27th and saw several vehicles outside the store, including a couple of Blazers.

But when I approached the door, I found it locked. I looked inside and saw no one behind the desk. Then I looked at the hours on the door, which said “closed Saturday and Sunday.”

Wait! The website said open 9 am-noon on Saturday. Plus, I had stopped by the Hertz office midweek and the customer service rep assured me that we could pick up our vehicle by 11 am Saturday.

A woman who was sitting on some nearby steps as I walked up to the store approached me and said she also was there to pick up her rental car.  She had been trying to reach customer service without any luck.

My wife, Paula, and 7-year old grandson walked up, and we milled around together for a while deciding what to do.

I finally called the Hertz customer service number and only got an AI ‘representative’ that provided no answers. My wife and I decided to return to our car to wait and see if a Hertz employee showed up.

Our goal was to pick up the rental vehicle, drive to our house, load it and head west toward Santa Fe.  I assured Paula that someone would be there by noon because there were several rental cars in the lot.

She scoffed at my naivety.

There were perhaps four or five other customers who showed up, some to drop off vehicles and others to pick up a rental.

So we sat and waited.

When no one showed by 12:05 pm, I began searching for ways to reach a live person at Hertz customer service. I decided to ask ChatGPT, the AI bot, how to reach a human. Chatbot told me to say “request an agent or request a representative” multiple times when speaking to the company’s robot agent.

I took the advice and the robot voice told me it would connect me to a human representative. After about a 10-minute delay, a real person came on the line.

We explained our dilemma, and she said she would call the local store’s number. She came back on and said no one answered. She then suggested that we head to the airport to rent a car from the Hertz office there. We told her that we were not driving all the way to the OKC airport and then back to Edmond before loading the car and driving to Santa Fe.

The Hertz rep then said she would cancel our reservation and provide a full refund within 7 to 10 business days. That was the first promising result of the day.

We went home, packed our car and hit the road, swallowing our frustrations.

The vacation went off without a hitch, and we had a great time in New Mexico. After we came back home midweek, I decided to drop by the Hertz store and ask about what happened to us and all the other people who showed up at the closed Edmond location on June 27.

So, I drove to the store and walked in.

“Why was there no one here to provide a rental vehicle to us and other customers waiting outside last Saturday?”

A man I assume to be the manager said the store was supposed to be open. Someone was supposed to be there to provide keys to customers like us who had rented a vehicle, or there to drop one off.

“That person is no longer employed by Hertz,” the man told me.

That wasn’t exactly an apology, but provided an answer. I should have asked why there is no local number posted for customers to call when something like this arises. Or why the sign on the door says “closed Saturday and Sunday” when the website says open 9 to noon on Saturday.

Or how about a little something for the effort to keep us as a customer?

But it’s behind us now. It’s been a week and we’re back to our day-to-day routine.

I’m still waiting for the promised refund.

BONUS CONTENT: This isn’t our first go-round with alleged ‘customer service’ from a major U.S. corporation. A few years ago, our daughter’s flight from DFW to OKC was canceled by American Airlines and we drove to Dallas to pick her up. It was the final leg of a flight from Fort Lauderdale. We appealed for a refund of the DFW-OKC leg, which finally happened but not before I wrote a blog post about the experience and the lack of, well, customer service.
Read it here.

A white Ford Bronco, a slow chase on an LA freeway and a memory that can’t be erased

OJ Simpson car chase as seen on an LA freeway on June 17, 1994. LA Times photo

As I’m writing these words, it is the evening of June 17, 2025.

Do you remember exactly where you were 31 years ago, on June 17, 1994? I know where I was, because that’s the day of the infamous OJ Simpson ‘slow chase’ in the white Ford Bronco.

In case you are hazy on that event of three decades ago, authorities wanted to talk to OJ about the stabbing deaths of his ex-wife, Nicole Simpson, and her friend Ronald Goldman.

Maybe I should help you remember that OJ Simpson was a former record-setting running back with the Buffalo Bills of the NFL following an incredible college career at Southern Cal.

Anyway, OJ was supposed to turn himself to police in connection with the deaths in earlier in the day.

But late that afternoon he ended up in the Bronco driven by his friend Al Cowlings. Police suspected he was in that vehicle because he hadn’t shown up and Cowlings was his friend.

Strangely, though, Cowlings actually called police from the car and told them that OJ was in the back seat with a gun threatening suicide. Dozens of police cars pursued on an LA freeway, chasing at the breakneck speed of approximately 45 mph.

People lined freeway overpasses to wave and cheer OJ on.

The ordeal ended after 90 minutes when Cowling drove the Bronco back to OJ’s house, and OJ eventually gave himself up. 

Here’s a link to an LA Times story on how it all went down.

So, why is that such a vivid memory for me?

Well, my wife and I were in St. Louis on June 17. We went to a St. Loius Cardinals’ game that evening and got back to our hotel about 10 pm, dripping in sweat from a hot, humid night at the ballpark.

We were wiped out, ready for a shower and lights out. But we got pulled into the OJ chase when we clicked the television on.

Each of us was mesmerized, our eyes glued to the screen as the car drove along the freeway and eventually to OJ’s house, all broadcast nationwide on live TV.  

Before that night, we had kept track of developments in Nicole Simpson’s murder and knew that OJ was allegedly in Chicago at the time, but a suspect.

Paula and I had discussed the case earlier in the day and we hoped that OJ had nothing to do with it because he seemed like such a likable person.

I can no longer remember who the Cardinals played that night.

But I can still see that white Ford Bronco slowly driving down an LA freeway with dozens of police cars giving chase.

It was memory that can’t be erased.

BONUS CONTENT: I looked it up and the Cardinals lost 7-4 that night to the Pirates. Game time temperature was 90.  Humidity 110 percent (writer’s embellishment).

 

Solomon’s ‘road trip’ to OKC’s Omni Hotel

Solomon walking
Solomon rolls his new backpack up to OKC’s Omni Hotel on Friday morning.


This is what happens when his GiGi is out of town on business and Papa is left in charge of entertainment on a Friday for our grandson, Solomon.

I’ll preface this with the fact that 5-year-old Solomon received a nice, “Lilo and Stitch” rolling backpack this week when some visiting relatives presented it to him.

So, when it was just us two early Friday, Solomon said he wanted to go on a road trip. He suggested “the beach” and then Branson.

I said we couldn’t do either of those today, but maybe we could drive up to Guthrie and find a place to eat.

Solomon sort of accepted that, but later told me he wanted to go to that “nice Thunder hotel downtown.” All of us had stayed the night at OKC’s Omni Hotel last year when my wife, Paula, was booked there for a convention meeting.

A visit to the Omni seemed the perfect time-killer. So, I said ‘sure.’

Next thing I knew is that Solomon was loading his backpack up with shirts, shorts and underwear for our trip. Three complete outfits.

He insisted I take my overnight case, too.

So, we loaded up the car and headed downtown about 9:30 am and found a parking space along the street just north of Scissortail Park.

I got Solomon’s backpack out of the trunk, and he immediately began marching toward the hotel. I trailed along behind.

Anyway, we entered the lobby of the hotel and found a nice couch to lounge on and soaked up the cool air for a while. Solomon was great for a few minutes, then got a little restless.

ice creamI suggested we walk around and explore the hotel. We took the escalator the second floor and discovered the massive meeting spaces the hotel offers (I was surprised at the amount of meeting space because the hotel sits adjacent to OKC’s new convention center).

Then we headed back downstairs and found the hotel coffee shop, Park Grounds. I got a coffee and Solomon enjoyed a cup of ice cream.

We sat there for several enjoyable minutes. I met a young woman from St. Louis who was here in town for a national sorority meeting next door at the convention center.

My serenity was broken when Solomon finished his ice cream and walked over to my chair.

“Papa, I’m ready to go up to our room now.”

I had to break it to him that we had no room at the Omni. We were merely loiterers who were taking advantage of the hotel’s cool air and nice ambiance

So, we closed out our visit with another few minutes of lounging and people watching in the lobby.

Finally, I told Solomon we had to go. He grabbed his backpack and rolled it back onto the sidewalk outside.

We had killed most of the morning at the Omni. And that’s a winner!

lounging
Solomon lounging in the lobby of OKC’s downtown Omni Hotel.

A passion for the Thunder and game-day experience

Paula TV
Paula Stafford stands close to the television as the Thunder-Mavericks games plays ojn

Watching the televised Thunder-Dallas game with my wife this past Saturday afternoon turned out to be a personal treat for me.

Not because the Thunder won or lost (they lost).

Paula and I were both disappointed to see our Thunder lose and go down 2-1 in their NBA second round playoff series to the Mavs.

Rather, it was the rare shared experience of watching a game together and being able to see Paula’s passion for the Thunder as the game progressed.

As a fan, Paula is a Thunder veteran. She’s attended a vast majority of Thunder games in the arena since the team relocated here in 2008. This year she saw most of their home games live as she accompanied her mother to the Paycom Center.

I mostly watched from home, and saw only a handful in person.

So, we watched separately most of the time. As for televised out of town games, they are usually played at night when we are trying to wind down and get our 4 year-old grandson in bed for the night.

It’s even worse for the playoffs when start times for NBA Western Conference teams like the Thunder are at 8:30 pm or later.

So Saturday afternoon brought us together in front of the TV for a rare shared watching experience.

Paula made it fun by wearing her passion on the sleeve of her Thunder T-shirt, so to speak.

Before the game, she offered a coaching tip to Thunder coach Mark Daigneault. Send Gordon Hayward out on the court to give Luka Doncic a couple hard fouls early and protect Lu Dort from accumulating fouls.

And when the Thunder have the ball, go hard at Luka, whom she perceives as soft on defense.

Later, we both decided that Hayward wasn’t tough enough to rough up Luka, so we settled on Kenrich Williams as a good matchup.

Daigneault did not heed her coaching tip.

Still, the Thunder hung with the Mavs throughout the game, even taking the lead several times.

Paula took to barking whenever Jalen Williams — J-Dub to fans — made a great play. J-Dub started the barking trend in post-game interviews, and it has spread to fans, even those at home.

As the game progressed, Paula would call her sister or our friend Donna and break down what just happened with them or celebrate a good play. Sometimes, they called her.

She chanted “Let’s go Thunder” periodically like they do in the arena, or “Rebound Thunder!” when they needed a boost.

The phone line was hot. In fact, out of the blue, her sister, JoAnne, suggested that the Thunder put Hayward on Luka to give him some hard fouls.

Where had I heard that?

But the Thunder couldn’t hold off the Mavs in the second half, and Paula was indignant over how the game was called by the refs.

“It’s hard to win when you are having to play against both the Mavericks and the refs,” she said. “Every call has gone Luka’s way because he’s getting star treatment.”

And so it went. I enjoyed watching her reaction as much as the game itself.

When it was over, Paula called her sister and our friend Donna, and they all commiserated over the loss and the unfair star treatment Luka received. The consensus was that Luka is a drama queen. I concur.

As for me, I enjoyed Paula’s enthusiasm for the Thunder to the end of the game and beyond.

It was a great afternoon of basketball.

A life of divine coincidences

mike magazine
Mike West with magazine opened to classified that advertised Keystone Labels for sale

One Sunday more than two decades ago a family unfamiliar to me and my wife, Paula, happened to sit next to us on our favorite pew at what was then Quail Springs Church of Christ.

Paula introduced herself and learned this was Steve and Lisa Buck, who were visiting our church. Paula invited them to our small group meeting that night, which we called ‘Connections.’

Twenty-plus years later we have grown to be great friends with the Bucks.

Was it karma or divine coincidence?

I write that because of how I recently met another outstanding couple. Except this time it wasn’t in church; it was at The Joinery restaurant in Bricktown back in October on the occasion of the Sellout Crowd launch party.  Sellout Crowd is a new online sports reporting service that launched September 1.

As I sat down at a table to consume some complementary food I carried from the buffet line, I found myself across from a couple who were unfamiliar to me. The couple introduced themselves as Mike and Tonia West.

And did they have a story of divine coincidence.

You see, Mike and Tonia were at the Sellout Crowd launch party at the invitation of sportswriter Berry Tramel, with whom they go to church at Antioch Community Church in Norman. Berry is a friend of mine and long-time colleague at The Oklahoman newspaper.

“We met Berry on our first Sunday at Antioch,” Mike told me as I sat across the table.

We chatted about Berry, their business and how they got to Oklahoma for a while before I jumped up to take some photos of the festivities. I never made it back to the table, but asked Berry later for their contact info so I could apologize for seemingly abandoning them mid-party.

Berry told me about meeting the Wests for the first time and the unique way they became owners of Oklahoma’s Keystone Labels.

“Our church has a reception type thing once a month, and we went to it one day and the Wests just sat down at our table.,” Berry said. “Mike’s a big newspaper man. They sat down and he recognized me.”

Another divine coincidence.

“We struck it off and became fast friends” Berry said. “He’s just got a heart of gold, always helping people. The one thing he likes most out of his business is when he’s able to help people; that’s what he does.”

Since that coincidental meeting, Berry and Mike have shared mission trips, both local and foreign, even traveling to Mexico together on a mission for their church.

Anyway, I called Mike up to apologize for not coming back to their table at the party, and he invited me down to tour the OKC label business that the Wests have owned since 2006.

A native of Fort Scott, Kan., Mike worked in the label business in that state before spotting a tiny classified ad in the back of an industry magazine that offered an Oklahoma City label business for sale. That was Keystone Labels.

keystone labels
Keystone Labels sign along SW 29th Street


Mike answered the ad through a surrogate and eventually purchased the business. Keystone Labels makes labels for scores of businesses with products like jars of barbecue sauce, pickles, honey and other food products, audio CDs and much, much more.

Since being owned by the Wests, Keystone Labels has become a true family business, with Tonia — a surgical nurse — working two days a week, their daughter Mikala holding down the office and nephew Chris McAllister operating one of two presses that run nonstop.

The rest of the operation’s seven employees have worked there for decades, some preceding West’s ownership. I got to watch both of the presses in action as thousands of labels were produced right in front of me while a half dozen other jobs waited for press time.

I could see that all of Keystone Labels’ employees took great pride in their work, from the graphic artists in the front to press operators Chris and Lenny, who has worked for Keystone for decades and “has never taken a day off,” Mike said. 

Another long-time employee, Lonnie, handles many different tasks in the process, including turning graphic designs into press-ready plates.

Back in Fort Scott as a young man, Mike started out as a sports writer himself, making $1 an inch for his work. I said that seemed like a lot of money for those days.

“Well, considering I was only getting like 7 inches for my stories, it wasn’t a lot,” Mike said.

Mike’s dad was the high school football coach in Fort Scott, and today is retired and an active farmer in his 80s. One of his high school players was future Oklahoma State University football coach Charlie Weatherbie, a fact I learned from a Sellout Crowd article written by Tramel.

So, the visit to Keystone Labels was both informative and eye-opening for me. I saw how a small label business works and how it even has its own platemaking shop. Mike showed me the actual magazine and the four-line ad that he spotted advertising the business for sale.

I heard stories from Mike about the challenges the business has faced, including a wall being destroyed when a drunk driver drove through it in the middle of the night. I learned how Mike lives out his faith by providing support both to those he loves and those he’s never met. I learned of his daughter’s miraculous healing.

mike chris
Chris McAllister and Mike West stand in front of one of Keystone Labels small offset press units.


Since this is a personal blog, I’ve got a personal note to share.

I had intended to visit Keystone Labels two weeks ago, but had to make an emergency trip to Fort Smith, Ark., to deal with a challenging family situation. I texted a note of apology to Mike, begging off because my family was “enduring the week from heck.”

As I drove over to Fort Smith my phone dinged with a message.

It was from Mike, and it contained a prayer for my family and the situation we were facing.

“He has a heart for people that is rare,” Berry said. “You can say that about a lot of people, but he is in the upper 1 percent.”

I’m so glad that Mike and Tonia West sat at Berry’s table that day, and that I sat at Mike’s table at the launch party, and that Steve and Lisa Buck sat on our pew that Sunday more than two decades ago.

Divine coincidences all the way around.

We’ve joined Dolly Parton’s book club

Little Engine
The Little Engine That Could — Imagination Library version

We have a 3-year old in our house who knows his way around an iPad better than most of us who are 65+ in age. However, we’ve been challenged to get him interested in even the most simple of age-appropriate books.

Solomon will usually stick with a book — even those he brings to you to read with him — for maybe a page or three. Then he’s off to something — anything — else.

Until now.

Last week, we received the first book from Dolly Parton’s Imagination Library, which sends a free, age-appropriate book monthly to those who sign up.

It was The Little Engine That Could.

The book has great illustrations, and also includes some helpful tips on reading it to your child. There’s also a welcome page from Dolly.

My wife, Paula, broke it out as we were all settling down for the night. She put some real expression into it as she read the text to Solomon.

To my surprise, Solomon listened closely and stayed with it for the entire story. He neither tried to find something else to do nor have her hurry through the pages as his usual mode.

Here’s Paula’s take on the experience.

“When the first book came in the mail, I think we were more excited than Solomon,” she said. “But Solomon loved The Little Engine That Could. We will definitely read it again and look forward to the next one that comes.”

Dolly quoter

Paula learned about the Imagination Library from a news article, and then found the website to register. Not every geographic area qualified, but ours did (after a couple of registration attempts).

I don’t know if all of Dolly’s Imagination Library books will hold his attention like the Little Engine That Could, but so far the program is a huge hit with Solomon — and his grandparents.

Thank you, The Little Engine That Could. It could, and it did keep the interest of our restless grandson.

And thank you, Dolly for this creative reading program. You will make a reader out of Solomon yet.

And millions of aspiring young readers like him across the world.

Hotwheels fire alarm in the kitchen

After the smoke cleared in the microwave

I was on kitchen patrol earlier this week, focused on rinsing a bowl in the sink when some unexpected loud popping and sizzling noises from a few feet away caught my attention.

So, I turned and saw smoke billowing out of a microwave that sits on a cart and serves us as our emergency backup microwave.

WHAT’S HAPPENING?

I scrambled around the edge of the kitchen counter and peered in, but all I could see was a cloud of gray smoke and flames while being hit with an incredible stench.

As I screamed for help from my wife, our son, Sam the Chihuahua — anyone — I found the right button and shut the microwave down.

When the smoke cleared, I saw four Hotwheels cars inside the machine. Flames were still coming out of two of them.

The culprit

Meanwhile, our 3-year-old grandson was in the living room screaming and crying.

it wasn’t a coincidence.

While his Papa’s attention was focused on the dishes, Solomon had loaded up the microwave with his favorite toys and somehow found the power button.

Now he was distraught because he thought he had destroyed his favorite Hotwheels.

We gave it a few minutes and then removed the cars with a wet paper towel in case they were still hot. The Hotwheels were all badly singed, and a tire had begun to melt on one of them.

I told this story to my friends Ed Godfrey and Linda Lynn, and all they could come up with were some bad puns.

“This gives new meaning to Hotwheels,” Ed said.

“Were the tires FIREstone?” Linda asked.

Hardy-harr-harr.

We consoled Solomon while also making it clear that he is never again to touch the microwave or put anything in it. Ever.

The cow had long left the barn, but we took the ultimate step to prevent a repeat of the near disaster.

We unplugged it.

Phone tracking: ‘They are listening.’ Maybe

The Springs
A Sunday morning adult class at The Springs Church of Christ in Edmond

First off, let me say up front that I am NOT wearing an aluminum helmet as I write this. And our windows are not covered with foil to keep mind-controlling radio waves out.

But sometimes weird coincidences happen, especially with our cell phones.

Hope RisingI was sitting in a Sunday morning class on the topic of ‘hope’ at our church a few weeks ago, listening to a lesson presented by Chad Hellman, Ph.D., a University of Oklahoma professor and co-author of the excellent book “Hope Rising: How the Science of Hope Can Change Your Life.”

Dr. Hellman discussed subjects like how childhood trauma impacts the future lives of children, and how pursuing “hope” as he defined it can help people — young and old — set goals and achieve them as they pursue a better life.

My wife, Paula, was seated next to me, and near the end of Dr. Hellman’s presentation she got a text alert from Apple news on her phone. It promoted an article on the order of “12 steps you can take for a happier life.”

Paula showed me the alert on her phone’s screen and whispered “they’re listening.”

We both smiled at the irony.

But it’s happened before. We’ve been in the car on trips having conversations on some topic when ads served up by Facebook on our phones eerily matched the subject.

Cue the Twilight Zone theme.

If you search “is my phone tracking my conversation” online, dozens of articles will pop up on the subject, including this one from the Washington Post that seeks to quell our fear.

Here’s the bottom line based on interviews with experts:

“It’s an old wives’ tale,” said Eric Seufert, who founded the marketing consultancy Heracles Media and runs a popular blog for app developers. “It’s this kind of mythical, horrific, but ultimately untrue, fear.’

‘The short answer is: No, your phone isn’t listening. But why is this rumor so hard to shake?’

Other articles take the possibility more seriously that conversations are being tracked by our phones, including this one from Fox News headlined: “You are not paranoid: your phone really is listening in.”

So, it’s a mixed bag of believers and skeptics. I only know from my own experience like the one during Dr. Hellman’s presentation on a Sunday morning.

Excuse me while I go look for some aluminum foil.

The Thunder Way sets the NBA gold standard

Thunder presser
Thunder GM Sam Presti introduces the team’s 2022 draft class to the OKC community as the players listen.

I‘m not sure how other NBA teams welcome new talent to their community, but the OKC Thunder way may be the gold standard.

On Saturday, the Thunder welcomed their four 2022 draftees to Oklahoma City with a special press conference at the Clara Luper Center just west of downtown.

The event was streamed on the Thunder app, so we all had a chance to watch it. And it was an intriguing hour that provided some insight into the team’s new players — Chet Holmgren, Ousmane Dieng, Jalen Williams and Jaylin Williams.

Paula Daigneault
Thunder coach Mark Daigneault and Paula Stafford at introductory press conference

But for me, it afforded an opportunity to see and hear Sam Presti describe what he saw in each player well before the draft that ultimately brought them to the team.

It’s obvious that Presti pours a huge amount energy in learning all he can about the players, their personalities and their families, in addition to assessing their level of talent.

I loved the way he described watching the players in various settings months or years before the moment their names were announced. 

And how he uses locations of historical significance to introduce new players to the community.

All of that’s probably the reason broadcaster Dan Patrick described Presti last year as “the best GM the NBA has seen in a long, long time.”

I agree with that assessment, even if I’ve complained about every inch of the Thunder’s tanking strategy over the past couple of years. I don’t think that playing to lose is fair to their fans, players or corporate sponsors.

But that’s just me.

Thunder capFolks like my friend Steve Buck are all in on losing on purpose because they say the end justifies the means. I’m just hoping the NBA will come up with a way to nullify tanking as a strategy.

Anyway, I thought the press conference was a huge success, and the players said all the right things, as did Presti.

I also had a secondary reason for watching the Thunder introductory press conference. My wife, Paula, was invited to attend as a “community draftee” by the Thunder through her role as an employee of NAMI Oklahoma.

She sat on the front row during the press conference, and had the opportunity to meet Thunder coach Mark Daigneault and the new players. And Steve Buck’s middle school-age boys went with her, so it was a win-win-win for everybody.

“It was an awesome experience,” she said. “I gained a whole new respect for Coach Daigneault and for the way the Thunder introduce their players to the community. It was a great event.”

Paula group
The NAMI Oklahoma “community draft picks” that attended the Thunder news conference on Saturday.

Cattlemen’s: A birthday tradition like no other

cattlemens sidewalk
A sidewalk selfie outside of Cattlemen’s Steakhouse on the occasion of my birthday.

“Nobody goes there anymore. It’s too crowded.”

This quote is attributed to baseball Hall of Famer Yogi Berra after he was once asked about eating at a famous restaurant in New York City.

Yogi could have been speaking about Cattlemen’s Steakhouse in Oklahoma City in 2022.

Credited as being the oldest restaurant still operating in OKC and which once allegedly changed ownership at the roll of some dice, Cattlemen’s remains incredibly popular and busy.

Lunch at Cattlemen’s on my birthday with my wife has been a family tradition of ours for more than a decade.

So, today, on the occasion of my 69th trip around the sun, we made our pilgrimage to the mecca of OKC restaurants.

Located in the Stockyards City area adjacent to the Oklahoma National Stockyards, Cattlemen’s was playing to a full house this afternoon.

Of course.

And we didn’t arrive until 1:30.

But since there were only two of us, we were escorted to a table after a wait of only a couple minutes. Larger groups waited outside on the sidewalk.

The meal was awesome, as always, but what I really go for is the giant yeast roll that comes with the steak. It is my downfall. Oh, and the basket of melba toast that comes out with the salad.

Our waitress was so accommodating and took our photo as we sat at the table, then we followed up with a selfie on the crowded sidewalk outside.

cattlemens inside
Paula and Jim inside Cattlemen’s Steakhouse

As we were pulling out of the lot behind the restaurant after enjoying the meal, we looked around at the many western-themed businesses in the Stockyards City area.

“There wouldn’t be all these businesses without Cattlemen’s,” Paula said as she looked acoss the intersection of Agnew and Exchange.

You’ve got that right. Cattlemen’s definitely is the engine that drives the Stockyards City economy.

It IS too crowded. But people (like us) keep coming year after year. And it’s worth the wait.