Tag: American Airlines

Editor’s Note: Don Mecoy is a friend and former colleague at The Oklahoman who retired as the newspaper’s managing editor at the end of 2022. Don recently experienced the challenge of navigating the commercial airline system when multiple flights were cancelled as he attempted to return to Oklahoma City from Chicago’s O’Hare Airport.  He shared his reaction to the experience in this blog post. 

By Don Mecoy

I recently got a taste of homelessness. I wasn’t actually without a home, but I temporarily lacked access to some basic needs such as food and a place to sleep. It was a frustrating and instructional experience.

I was homeless the way that Barack Obama is jobless. I was fine.

My situation was the same that millions of Americans find themselves in every year — my flight was cancelled and I was abandoned at a large metropolitan airport. My fellow passengers and I were shooed off our American Airlines plane at about 1 a.m. last Sunday — five hours after the planned departure — and told that we would not be flying from Chicago O’Hare International Airport to Oklahoma City anytime soon. The airline offered little to help us deal with the situation or to appeal to our better nature — $12 food vouchers (all the restaurants and stores were closed until 5 a.m.); no hotel vouchers (there were no rooms available within miles of the airport anyway), and no concrete information on when we might get back to good ol’ OKC.

After a lot of waiting in lines, hand-wringing and watching our flight’s self-designated Chad unload on the helpless, but genial gate attendant, we former passengers got down to the business of making the best of a bad situation.

About a dozen simply checked out, heading off to Ubers and Lyfts to whisk them away to someplace with food and blankets, or perhaps to rent a car and drive the 12 hours to Oklahoma City. I’m not sure; I never saw them again.

I could have done the same and returned to my son’s apartment in the West Loop area of downtown Chicago. But it hardly seemed worth it for a few hours of sleep and a very early return to O’Hare, particularly since I didn’t know what time our flight was. Within a few minutes of our flight being scratched, my American Airlines app showed the next departure for my flight changing from 12:30 a.m. to 3 a.m. to 6 a.m. to 10:40 a.m. The gracious gate attendant said she “hoped” that 10:40 time would hold. It didn’t.

The rest of us started cracking open suitcases and putting on more clothes. It was freezing in the cavernous, empty airport. I once interviewed a guy who helped run what is now called Paycom Center. He told me they crank up the air conditioning long before Thunder games or other big events to account for the body heat and activity of the 18,000 or so people who will fill the arena. Perhaps that’s what the airport folks were doing in anticipation for the next day’s crowds. But the A/C never stopped producing a chilling breeze that was unavoidable everywhere except in the middle of the concourse, and I wasn’t going to sleep on those tiled floors.

There are thousands of pieces of furniture in O’Hare, and just like at every airport, they are designed to be impossible to sleep on. You’ve seen them, essentially long couches, but with stainless steel arms demarcating where each individual should sit. They work fine when you’re waiting for a plane. But when seeking a place to lay your weary head, it makes you ponder why they don’t make those arms movable like the armrests on the planes. It’s needlessly cruel. Of course, cities do the same with park benches and walls to discourage those with no bed from making one in a public place. A bed is a very important thing when you don’t have one. And a blanket.

Meanwhile, directly across from the gate where we waited to secure our food vouchers was American Airline’s Admirals Club, an expansive area for the airline’s most lucrative customers that offers recliners, food and drink, showers and other amenities. I bet they even have blankets in there. It was closed. Here’s a suggestion, American: Give the beleaguered gate attendant a key so she can offer something to abandoned folks like us. What a waste.

And lest you think the powers that be at O’Hare are heartless. There is a yoga room in the airport. It closes at 10 p.m. I would have paid good money for one of those yoga mats. Instead, I swiped a floor mat from behind a ticket counter to soften the concrete floor covered with — like every airport I’ve ever been to — the thinnest grade of carpet known to man.

I took my pilfered floor mat and began to build a nest in a semi-isolated place. I draped most of the shirts in my suitcase atop the three shirts I was wearing, rolled up a pair of pants for a pillow and tried to nap. It was futile. After what felt like an hour of trying to get comfortable, I had to get up and move to warm up. I dragged the floor mat to a fellow passenger attempting to sleep on the bare carpet. She was grateful. She had a blanket. Man, a blanket. Luxury!

Another annoyance: At nearly every gate in O’Hare there is a TV. All those TVs play the same loop of programming that includes ads for stores and restaurants in the airport. It also features Conan O’Brien interviewing Kevin Bacon on how the star’s life was changed by the recent emergence of COVID. I looked it up: the interview was taped on April 9, 2020. It was impossible to turn off the TVs, or the sound broadcast through overhead speakers. Believe me, I tried.

So I was tired, hungry, bored, but not really upset. I wasn’t missing a wedding or funeral or graduation back home. I had the wherewithal to simply leave if my health or safety was a real concern. I learned that McDonald’s was going to open at 4 a.m., so I was an hour closer to food. My fellow passengers and I seemed to enjoy strategizing about our situation amid our shared misery.

Among our group was the tallest (6 foot 2), most mature 15-year-old I’ve ever met. He was traveling alone, was not allowed to leave the airport and nevertheless was handling the situation better than 90 percent of his fellow refugees. I met the gaze of another parent, and we shared a look that felt like a silent promise that this kid was going to get home. As the sun rose, I had a conversation with a lady from Moore about our favorite books we had read while on airplanes.

After climbing off the floor around 2:30 a.m. or so, I somehow was able to book an 8:30 a.m. flight on my American Airlines app. I hurried to tell some of my fellow passengers about the discovery, but no one was able to reproduce it. A dozen or more were placed on standby for that flight, and at least four of them — including the gangly 15-year-old — boarded along with me.

Our original flight finally took off at 1:11 p.m., roughly 17 hours after it was scheduled to depart. By that time, I was well fed and sound asleep in my bed. With my blanket.

All in all, it was not a terrible experience. And it drove home a couple of maxims that I long have believed true.

Be nice. It costs nothing, and you might make a friend; perhaps even ease someone’s pain. You don’t really know what struggles anyone is dealing with, so cut folks some slack.

If you see someone carrying a blanket or a piece of foam, or wearing layer upon layer of clothing, or trying to beg, borrow or steal some food, they’re just trying to make the best of a bad situation. Have a heart.

MORE READING: My daughter, Sarah Stafford, had a similar experience that I wrote about in this blog post back in January.